Accessibility

Accessibility

We are committed to making our website accessible in accordance with the Accessibility Act as amended to implement the European Directive (EU) RL 2019/882 on the accessibility of products and services.

This accessibility statement applies to stillebach.at.

General description of services

Our website offers a variety of functions and services to make your stay and planning as pleasant as possible.

Our services include:

  • Booking of rooms and additional services using the online booking tool
    Enquiry about rooms, package deals or vouchers using the enquiry form on the website
  • Providing information on hotel services, facilities, leisure activities and current events
  • Customer service and personalised advice via contact forms or specified communication channels

Explanations on the execution of the service

The various services are provided via a booking tool integrated on our website.

The following steps are necessary for this:

  • Selection of the desired room and period
  • Enter your personal details and any special requests
  • Selection of the payment option
  • Confirmation of the booking
  • Receive the booking confirmation by e-mail or, if desired, in another accessible version

Alternatively, bookings, purchases or enquiries can also be made by telephone or in writing. Further legal information can be found in our legal notice.

Information about the provider

Bio Hotel Stillebach GmbH & Co KG
Stillebach 83
6481 St. Leonhard im Pitztal
Austria

Phone: 05413 87206
E-Mail: info@stillebach.at

Requirements, status of compatibility and implementation

The website partially fulfils the requirements of the Accessibility Act (BaFG). The following standards and guidelines, among others, were taken into account:

  • Harmonised European Standard EN 301 549, Version 3.2.1
    Web Content Accessibility Guidelines (WCAG), version 2.2, levels A and AA

We are constantly implementing measures to further improve the accessibility and user experience of our website. These include, among other things:

  • A menu with operating aids (widget) has been integrated, which enables additional accessibility settings.
  • Any future development of the website (e.g. new content, functions) will take accessibility into account from the outset.

Content that is not barrier-free

We are aware that some content on our website is currently not fully accessible. Here we explain the reasons for this and how we are continuously improving accessibility:

Content that we are actively adapting

We regularly check our content for accessibility and are constantly working to improve it. Our aim is to fulfil all requirements as far as possible and to implement adaptations quickly in order to provide you with an accessible user experience.

Content with disproportionate effort

  • Older video and audio content (before 28 June 2025): The subsequent adaptation of these older media would involve a disproportionately high organisational and financial effort.
  • Booking process (third-party widget): Some interactive elements in the booking process are not yet fully accessible due to an external widget over which we have no direct influence. Immediate replacement would also be a disproportionate burden here.

If you have any difficulties with the booking process, please contact us at any time! Our staff will be happy to help you and will take care of the booking for you on request.

Content outside the legal requirements

  • Older documents and content (before 28 June 2025): Some older documents and content published before 28 June 2025 are exempt from adaptation under the Accessibility Act. A comprehensive change to this content is currently not planned.
  • Content from third-party providers: We cannot make any statements on accessibility for content that originates from external providers and is neither developed nor financed or controlled by us. These are also excluded from the Accessibility Act.
 

Operating aids for optimised use

We want you to be able to use our website in the best possible way. That is why we offer you accessibility features that allow you to customise the display and operation of the site to your individual needs. You can find these functions conveniently in the right-hand section of your browser window. In order to achieve the best possible customisation, you can also use several functions at the same time. This allows you to combine the settings as required and create an even better user experience.

The following functions are available in the accessibility menu:

  • Greyscale: Displays the website in black and white to make it easier to concentrate on the content.
  • High contrast: Increases the colour contrasts to improve readability.
  • Increase font size: Increases the font size to make it easier to read.

Feedback and contact

This statement was written on 06 June 2025. The assessment of the website’s compatibility with the BaFG was carried out in the form of a self-test in accordance with WCAG 2.2. We are constantly working to make our website even more accessible. If you encounter any barriers that prevent you from using it, please contact us:

Email: info@stillebach.at

Please describe the problem as precisely as possible and name the page concerned (link). We will be happy to look into your request and get back to you as soon as possible.

Enforcement procedure

If you are not satisfied with the response from the contact options listed above, you can submit a complaint to the competent complaints office. The competent market surveillance authority is the Federal Office for Social Affairs and Disability (Social Ministry Service).

If your complaint is well-founded, the competent authority will propose appropriate measures to remedy the deficiencies identified.

The contact details will be added to this statement as soon as the competent authority has been established and the contacts are available.


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